Fuse Management Central: User Guide

Once you enter a System, you will be presented with a system dashboard where you can visualize more detailed system information, individual metrics and system related actions.

Some of the information regarding the system status, such as offline and CSIDE Mode, will have visual indicators so the user can easily identify the system status.

The widgets presented will be more detailed in the following topics.

Actions can be performed in two ways, Immediate Actions or Scheduled Actions.

Each action is an operation performed directly on a system, having a direct consequence on it (e.g. Restart), meaning that all actions should be planned and performed carefully.

Any issues Fuse has detected with your system will be shown as described in Alerts.

Besides that, errors and warnings can be expanded to view the details by clicking on top of the Errors and Warnings widget.

Clicking on an Environment name in the Systems list will open the Environment Details page. This page shows you details about an environment.

The Environment page is divided into three main sections:

At a glance, you will see overall performance, availability and broad system statistics all from a single place. On the overview section you can see the following widgets:

On the right side, you will have a list of active alerts grouped by System or Environment. For instance, if a system has alerts, you will have a panel with the system name and a collapsible block with all the alerts of that system.

Clicking on an alert entry will redirect you to the Alert Details page.

This list can be filtered and searched to find alerts more easily.

You will see a list of the running Operations and the most recently finished Operations. Additionally, there will be a list of the next scheduled Operations.

Fuse Management Central allows you to quickly identify problems in the OpenText ™ system components and processes using visual indicators.

These visual indicators are easy to identify and are spread all over the application trough dashboards and widgets.

Error and alert counters can be expanded in some dashboards, usually the more detailed ones (for instance, a System Dashboard). When expanded, it will show the list of all related alerts with more detail. It is possible to highlight the widget related to the alert, by hovering the mouse over the alert on the alerts list.

Additionally, some indicators can be hovered over and a tooltip will be shown, providing more details about the alert.

Clicking on any Alert entry in an Alerts list, present in the Dashboard, System Details, Environment Details or in the Events side ribbon, will open an Alert Details page, offering a wide view of a specific Alert.

This page contains everything there is to know about the Alert: the cause of the alert, start and end time, current status, systems and/or environments affected, components affected, and any other detailed information available in the Alert.

Additionally, it will indicate if any user was notified of the Alert and which channel was used for that notification.

On the right side, there is a list of all currently active alerts. Users can navigate through this list and easily switch between alerts. Filters are available to facilitate searching through the list, such as filtering by environment, system or component, and by alert severity. It is also possible to search with text by name or description.

All the information available on this page is time-machine capable, which means that users can navigate through time and check the alert status at any specific point in time. Users can also access information about past alerts that have already been resolved.

Fuse Management Central allows users to dismiss alerts that they consider not relevant for a specific system and/or environment.

In the Alerts lists, there is a context menu that allows users to dismiss an alert with two options available:

Some points to have in consideration:

All dismissals will be listed in Fuse Administration Alert Manager page, inside each alert configuration, where they can be removed to reactivate the alert. Only Fuse Administrators can access this page. For more information, please refer to the Installation and Administration Guide.

To receive email notifications from a specific system or environment, one must belong to the owners' distribution list.

To configure the owner for a specific system, you must:

To receive email notifications from an environment, you must:

There are two situations that inhibit alert notifications, meaning that you won’t receive those notifications even if the alert is active:

In the email subject, we include the following information:

An example of the email subject is:

For the email body, the following information is included:

There is a View Details button available to navigate directly to the Alert Details page, from where it is possible to check all the information available from the alert, as well as perform related actions. For more information, please refer to the Alert Details section.

Currently, an audit event is created every time a user creates, updates or deletes the following entities:

These events can be used to determine who made changes, when they were made, and what was changed in Fuse Management Central for auditing purposes.

Alert events are triggered by alerts from Alert Manager, storing when the alert was triggered and its status (whether it has been resolved or not).

These events are grouped by alert type, system/environment and time. This means that if more than one component triggers the same alert type for the same system/environment, they will be stored in the same event.

The following table describes event severity types:

To list all events:

It is then possible to apply filters and scroll down results to keep getting previous events.

Relevant information regarding each event is displayed:

Events retention policy is 15 days. Events older than that period are permanently deleted from Fuse Management Central.

From the point of view of Fuse, operations are a set of actions executed on just one system or to multiple systems at the same time.
Each operation has a global status that depends on the individual result of each system job that belongs to the operation. Based on that, operations can have one of the next status:

In Fuse Management Central, scheduled operations are divided into two types:

With those two types, Administrators can easily schedule simple operations (like execute next friday) or more complex ones (like execute every day at midnight) .

In Fuse Management Central, Administrators can opt to receive notifications about operation statuses. Depending on the selected configuration, notifications will either be sent or not sent to a list of users.

When scheduling an operation, Administrators can choose one of the following notification options:

The Overview chart provides an at-a-glance view of the status of all operations, grouped by state.

This allows users to easily see the number of operations in each state.

All operations in execution or already executed are listed here and can be filtered by:

All scheduled operations are listed here and can be filtered by:

To disable a scheduled operation:

When users open the Time Machine mode, they will see a timeline at the top of the page that initially displays data for the past two days. The range is represented by two date fields displayed in the time machine header left side.

On this timeline, users will have an overview of errors (red bars) and warnings (yellow bars) over the selected range of time.

Users can change the timeline range by clicking on the dates in the time machine header. Users can select some predefined ranges such as Last Day, Last Week, Last 2 weeks. Or choose a custom range by selecting a date range on the calendar. When a range is applied, the timeline will adjust to show only that chosen period of time and then, users can select a specific point in time.

When the Time Machine Mode is activate, users will always be at the specific point in time represented by a marker "You are here". Users can change the current point by simply clicking in any other point in the timeline.

All data displayed will be related to the point selected and some interval before that point. This interval is configurable, users can select values such as Last 5 minutes, Last 1 hour, Last 24 hours. For instance, if a user selects the point 30 Mars 20 03:00 and select an interval of "Last 2 hours", the information presented on the page will show data between 30 Mars 20 01:00 and 30 Mars 20 03:00.

As a typical use case, if someone reports an error during the previous night, with the Time Machine mode, you are able to go back (with a few clicks) to the precise moment where the error happened, and check the state of your system at that moment.

When stale metrics are present, some alerts may be triggered based on outdated information, especially alerts that depend on a certain duration.

For example, imagine an alert configured to trigger when CPU usage exceeds 90% for more than 30 seconds. If Fuse collects a metric of 95% at 00:00, Fuse should ideally collect new data points every 5 seconds, at regular intervals, for instance, at 00:05, 00:10, 00:15, etc…​ If the metric collection experiences delays or failures, after 30 seconds the last value known to Fuse will still be 95%, so at 00:30 the alert will be triggered.

To address this issue, Fuse Management Central will have a notification on the alert triggered, stating that it was generated by Stale Metrics. This happens because Fuse Management Central cannot be sure if that alert is really accurate, since it is based on "delayed" information, so the System Administrator should verify the authenticity of the alert.

The Logs Viewer allows you to browse and visualize any of your system logs and search for a specific word(s) within the logs.

Log files are shown in a tree view structure, where users can navigate through folders and click on log files to visualize their content. Users can also select files or folders to download or perform actions. Users can sort the tree by name, size or last modification date, and they can search for specific log names within the tree.

When visualizing a log file, some reserved words will highlight its line position, helping users to quickly identify any occurred issues:

The footer of the log viewer displays the number of lines in the loaded log file, along with counters for warnings and errors found in those lines. Clicking on warning or error counters allows users to filter the log file to display only warning and/or error lines.

There is a button that allows users to maximize or minimize the viewer. If the number of displayed lines is less than the total lines, additional lines will be loaded as the user scrolls through the log file. When the log file is updated, a button will appear, informing the user the number of new lines that can be loaded by clicking it (a blue circle indicator appears next to the file name tab). Users can activate the "Auto Refresh" toggle in order to automatically load new lines, which will be loaded and marked as new with a separator in the viewer.

The log viewer includes a search bar in the header, allowing users to search for specific content within the opened log file.

Fuse Management Central log viewer also allows you to have different log files opened at the same time and navigate through them by a tab system. To close a tab, just click the X button next to the file name.

For trace files, the user has the possibility to view the file with either a trace view layout or as plain text. A toggle button to switch between the view types is available in the bottom left corner of the viewer.

System administrators have the capability to download or delete individual logs, multiple logs, or entire log folders. This can be done by selecting the desired log(s) and/or folder(s), and then clicking on the respective Download or Delete button located at the header of the page.
The selected log(s)/folder(s) package will be downloaded in a compressed ZIP file, maintaining its original folder structure.

Availability is determined by a straightforward formula, considering the Content Server’s status over a specific period and rate.

For instance, when assessing the availability of the Content Server for 1 hour at a rate of 1 minute, if the Content Server was offline for 20 minutes, the availability would be calculated as 67% (40 / 60).

This page provides more in depth information about each thread and all its metrics (queue, requests, …​), while allowing to combine and compare multiple environments using the following filters:

If a thread is generating a log file, it is possible to quickly open the log by clicking the button under the Log File column. It will open a new tab displaying the log file using the Logs Viewer.

Within the Configurations Details interface, administrators can view and modify all configuration settings for a given Content Server.
They also have the option to reuse these configurations in a Configuration Policy.

Fuse Management Central recognizes which configurations require a system restart. If a configuration change necessitates a restart, a confirmation message will be displayed to alert the user.

To apply any configuration change, expand the desired configuration, adjust the value/toggle as needed, and then click the Apply Changes button that will be enabled.

To add configurations to a Configuration Policy or other Systems, select the desired configurations by clicking on the checkbox located to the left of the configuration. At this point, the Add Configuration Policy and Add to More Systems button will be enabled. Click the appropriate button based on the desired action. After clicking, you will be prompted to choose the Configurations Policies or Systems to which you want to apply. Finally, click either Add to Configuration Policy or Apply Configurations, according to the action selected, to complete it.

Policies are created based on existing system configurations (used as template), which you can always customize later. This allows you to clone and distribute configurations across your system landscape.

To create a Configuration Policy:

After that, the policy will be displayed in the left panel list. For each list element, you can:

Adding configurations to a policy already created is also possible. For that you just need to:

If you want to remove one or multiple configurations from a policy, follow these steps:

To delete a Configuration Policy:

After that, the policy will be deleted.

When editing you can opt by two different things:

As described previously, policies are created with configurations based on specific systems. If desired, you can easily apply those policy configurations to all systems associated with the policy by following these steps:

To activate or deactivate policy monitoring:

After activation, the monitoring process will begin and after a few moments, the policy compliance status will be displayed. The possible status are the following:

In Non-Compliance mode, you can view system configurations that are non-compliant with the selected policy.

This mode will be only accessible if policy compliance status is Non-compliant. When this condition is met, the option View Details will be shown for each system non-compliant system. By clicking there, you will enter the non-compliance mode and compare policy configurations with system configurations side by side.

Then, on the right panel, you will have the option to Apply the policy only to the specific system that you are checking.

The System Object Volume page is available through any System Object Volume widget, existent in System or Environment details pages. This widget contains a link to System Object Volume details page.

The System Object Volume details page provides an overview on System Object Volume, organized into two major sections:

The Admin Servers section within the System Object Volume details page displays a comprehensive list of all Admin Servers and Processes existent in the Environment.

This page offers various indicators to help users understand the status of both Admin Servers and Processes. Additionally, any alerts will also be pinpointed in the specific Admin Server or Process that may be failing.

Hovering the mouse cursor on top of a status or alert will display details about it, when relevant.

The user can easily Suspend, Reset or Resynchronize Admin Servers, using the Actions menu for each Admin Server, or by selecting multiple Admin Servers in the list and using the global Actions button in the top of the Admin Servers list.

Each Admin Server can be expanded in order to view a complete list of all Processes within that Admin Server.

The user can execute multiple actions on one or multiple Processes, including:

These actions can be executed for one or multiple Processes, using the Actions menu of each Process or using the global Actions button in the top of the Processes list.

The available actions will depend on the type of Processes selected by the user.

The Data Sources section inside System Object Volume details page displays all the Data Sources existent in the Environment.

Each Data Source will be presented in a different tab. Inside each Data Source tab the user can find a visual representation of the Data Flow and Partition Map components.

The Data Flow section shows a list of Ipools between Processes. There are multiple status and alert indicators that will help understand the status of the Data Flow and its Processes and Ipools.

Multiple actions can be executed for each process, such as Start, Stop, Restart and Resynchronize, using the menu available in each Process component.

The Partition Map section displays a visual representation of the Partitions, Update Distributors and Search Federators of the Data Source, listing all Index and Search Engines, as well as showing the existing connections between the multiple Processes of the Partition Map.

Multiple status and alert indicators help understand the status of the Partition Map and its Processes. Multiple actions can be executed for each Process, such as:

These actions can be executed using the menu available in each Process component.

Storage Providers page is available through any Storage Providers widget, existent in System or Environment details pages. The Storage Providers widget contains a link to Storage Providers details page.

The page is divided into three sections:

This page has also a filter available all times to help users in filtering and comparing multiple storage providers. Users can filter by:

Users can also perform actions such as Add Storage Provider, Edit Storage Provider, Delete Storage Provider and Update Monitoring List.

In this section users can quickly see how much data is saved in each storage provider. It provides a global overview of all storage providers and their size.

Here, users can compare the throughput of different storage providers. Two charts are available: one for read throughput and the other for write throughput.

Each graphic displays the throughput for each storage provider, allowing users to compare speeds between the existing storage providers.

In this section, users can view storage provider information in a table format. For example, users can see the storage providers name, whether systems are monitoring or not the storage provider, average read/write throughput, used disk, path and alerts (by hovering over the storage provider icon).

To add a storage provider, users only need to click on the button Add Storage Provider and follow the wizard steps:

To edit a storage provider, users only need to click on the Edit button that can be found on the storage providers table. The same wizard displayed on Add Storage Provider will be displayed but now it will be filled with the storage provider selected.

To delete a storage provider, users only need to click on the Delete button that can be found on the storage providers table.

By default, Fuse is not calculating Read and Write Throughput metrics. To calculate these metrics the storage provider must be added to the system’s monitoring list where the user wants to monitor it.

To update the monitoring list, users only need to click on the Update Monitoring List button and fill in the wizard fields:

Finally, the user can click Update or schedule the update by clicking Schedule Update.

A complete list of the Business Applications in your system and their status, as well as possible alerts that may be affecting your system.

Hovering the mouse over a Business Application will display a tooltip with more detailed information.

The Scheduled Processing section is only available in the Environment details page, under the OpenText Content Server > Components tabs.

It displays a complete list of Jobs in your environment and their status, as well as possible alerts that may be affecting your schedules.

Hovering the mouse over a Job will display a tooltip with more detailed information.

The Licensing section is only available in the Environment details page, under the OpenText Content Server > Components tabs.

Licensing provides a list of Ecosystems, Licenses and Users existent in your environment, as well as their status and possible issues affecting your Environment.

More details can be found hovering each list entry.

On the Archives widget top-right corner, there is a context menu that allows you to Add Original Archive.

Give the new Archive a name and you are ready to add it. As usual, this action can be performed right away or scheduled for later.

When you click on a Logical Archive, a modal window will open providing more details about it, including:

For each Pool listed in the Logical Archive, you can see a list of all Disk Volumes attached to it, and make changes to their Status, either Locked or Write Locked.

You can also Detach Volume from the Pool, using the context menu in the Disk Volume entry.

On the Certificates list, it is possible to Enable or Disable each certificate, as well as Change Certificates Privileges.

From the Infrastructure widget, you can create new Disk Volumes, using the actions context menu in the top-right corner of the widget.

The following properties will be asked to create the Volume:

After filling those fields you’re ready to create the new Volume. This action can be performed immediately or scheduled for later.

Clicking in a Buffer will open a modal window with more details about the Buffer.

Among other details, you will see a list of Volumes attached to this Buffer, as well as a list of Pools and Archives where the Buffer is being used.

On the Volumes list, you can change the Volume status (Locked and Write Locked), as well as Detach Volume, using the context menu in the Volume entry.

Clicking in a Volume will open a modal window with more details about the Disk Volume.

Clicking in a Storage Device will open a modal window with more details about the Device.

Among other details, you will see a list of Volumes created in the Storage Device. In this list you can check for important information, such as the used space, media type and the file system.

Clicking in a Cache will open a modal window with more details about the Cache.

You can start and stop the scheduler by clicking on its context menu.

From the Jobs widget, you can add a new job, using the actions context menu, located on the widget top-right corner.

The following properties will be prompt to create the Job:

From the Jobs widget, you can clear the entire job protocol list, using the actions context menu in the top-right corner of the widget. This will clear all the protocols for all jobs.

Clicking in a Job will open a modal window with more details about the Job.

Among the job properties, and if the job is executing, you will see a tab with the message from the last job execution (e.g. last protocol) and a tab with a list of protocols for the job.

Protocols are job executions. Protocols entries with a red status are protocols finished with an error and the ones with green status identify jobs that have ran successfully.

Each Document Pipeline server entry is followed by a status icon that indicates any currently active alert(s). Hovering over the icon will display a tooltip with more detailed information about each alert. Additionally, an informative icon is provided, that when hovered displays the hostname of the Document Pipeline server. Each Document Pipeline server entry also includes a summary of the total pipelines, input documents, and error documents.

By clicking on a Document Pipeline server, users can expand it to view a comprehensive list of all the configured and deployed pipelines.

By expanding a Pipeline, users can view all assigned DocTools as well as their status. Each DocTool entry includes an icon representing its current status, and if there are any alerts, hovering over the icon will reveal more details. Each DocTool entry also displays the total count of input and error documents, along with a contextual button that provides access to a list of available actions:

By selecting the Show Input/Error Documents action, a table displaying all input/error documents in alphabetical order will be displayed. This table allows for easy searching, either by document name or navigating through pages using pagination. When hovering over a document, its full path will be displayed in a tooltip, and a contextual button provides access to the following actions:

When clicking the document Show Protocol action button, a modal containing the document protocol will be shown. It will also display the document path, the document pipeline hostname and a context button with the following actions: